Privacy Policy

Effective Date: Jan. 1, 2025
Last Updated: Oct. 21, 2025

Twisted Flamingo Coffee Co. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twistedflamingo.com (the “Site”), which is hosted on Shopify Inc.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Shipping/billing address

• Payment details (processed securely by Shopify and third-party payment providers)

• Account login information (if applicable)

Information Collected Automatically

When you visit our Site, we automatically collect:

• IP address

• Browser type and device information

• Time zone

• Referring/exit pages

• Shopping cart behavior

• Cookies and tracking data

2. Cookies

We use cookies to:

• Enable core website functionality

• Track analytics and site performance

• Remember your cart and preferences

• Personalize marketing

You can disable cookies through your browser, but parts of the Site may not function properly.

3. How We Use Your Information

We use collected data to:

• Process and fulfill orders

• Communicate order updates

• Respond to customer service inquiries

• Send marketing emails and promotions (if subscribed)

• Improve our store and product offerings

• Prevent fraud and ensure security

• Comply with legal requirements

4. Shopify and Third-Party Services

Hosted Platform

Our online store is hosted by Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

Payment Processing

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through PCI-DSS (Payment Card Industry Data Security Standard). Your purchase transaction data is stored only as long as necessary to complete your purchase.

Third-Party Apps

We may use Shopify apps for marketing, shipping, analytics, and payment services. These third parties will collect, use, and disclose your information only as necessary to provide their services.

For more information, see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

5. Sharing Your Information

We do not sell your personal information. We may share data with trusted providers including:

• Shopify

• Payment processors (Shopify Payments, PayPal, etc.)

• Shipping carriers

• Email platforms (e.g. Klaviyo, Mailchimp)

• Analytics providers (Shopify Analytics, Google Analytics)

We may also disclose information if required by law or to protect our business and users.

6. Data Retention

We retain order information for our records unless and until you request deletion.

7. Your Rights

Depending on your location (e.g. California CCPA or EU GDPR), you may have rights to:

• Access your personal information

• Update or correct your data

• Request deletion (“right to be forgotten”)

• Object to processing

• Opt out of marketing emails

• Request a copy of your data

To exercise your rights, email us at brandon@twistedflamingo.com.

8. Email Marketing

If you opt-in to receive emails, we may send:

• Promotions and offers

• Product updates

• Company news

You may unsubscribe anytime using the link in our emails or contacting us directly.

9. Security

We follow industry best practices to protect your data. However, no transmission over the internet is 100% secure.

10. Age of Consent

By using this Site, you confirm you are at least 18 years old or have parental consent.

11. Changes to Privacy Policy

We may update this policy periodically. Changes take effect once posted to this page.

12. Contact Us

For questions or data requests, contact:

Twisted Flamingo Coffee Co.
Email: brandon@twistedflamingo.com
Website: twistedflamingo.com
Address: 705 N. Florida Ave Tarpon Springs, FL 34689